Refund Policy

 

After a client is deactivated by the Operational Supervisor, he/she checks if the client has any advance amount paid in the client’s respective account.

• If the advance amount is found, the Operational Supervisor notifies the Junior Officer (F&A) to conduct the refund process.

• The finance team sends an email to the client requesting the information of their bank details that including bank name, account name, account number, branch name, and routing number.

• After the client’s response to the refund mail regarding the bank details, they got eligible to get the refund

• After getting eligible, the finance team refunds the money to the respective client’s account within 7 to 10 working days.

 

If a client does not respond to the bank details email request within 7 working days, the finance team follows up through a phone call to collect all the necessary details.

• The finance team maintains and stores vouchers for documentation.

• The Senior Coordinator of HCCL or the Head/COO of HCCL approves the transaction of refund amount that is uploaded in the online bank portal of HCCL by the Junior Officer (F&A HCCL).

• Payment to the client is facilitated within 3 working days.

On the completion of the refund transfer, the finance team sends a payment confirmation email to the client.

• The finance team maintains an excel tracker for refunds including the client’s name, refund status, refund date, follow-up dates, and remarks.